My mother and I have called customer service many times. We bought a Walmart MoneyCard...

GetHuman-edina_be's complaint issue with Green Dot from March 2019

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The issue in GetHuman-edina_be's own words
My mother and I have called customer service many times. We bought a Walmart MoneyCard and weren’t explained how the card actually works. We really do not want the card and would just like to refund the card instead of activate it. It is almost impossible. We’ve been told different things from different customer service employees. I was told originally to email a picture of my ID, most recent bill, and the last * digits of our card number to *****@***.com, I did and weeks later I’ve still received no reply and more importantly no refund. Another customer service rep told me today that they cannot even do a refund* even though that was one of the options from the automated line. We are very frustrated and would just like some help.
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Green Dot

complaint issue
Reported by GetHuman-edina_be
Mar 29th, 2019 - 6 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-edina_be started working on this issue
Mar 29th 8:07pm
GetHuman-edina_be indicated the issue is not fixed yet.
Mar 30th 11:45pm
GetHuman-edina_be indicated the issue is not fixed yet.
Mar 30th 11:46pm
GetHuman-edina_be indicated the issue is not fixed yet.
Apr 1st 8:33pm