GetHuman-dasmineb's customer service issue with Green Dot from March 2019
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The issue in GetHuman-dasmineb's own words
Dispute unathorized charges that were made recently discovered their was a skimming device attached to a atm that I used. ... Hello my name is Dasmine Bell and I did not Authorize anyone to use my card to make transaction and or debit my account. I was unaware of transactions until logged in online to see that substantial amount of money was being snatched from my account. Upon realizing that money was taking from my card I immediately called you all to let you all know of the issue. I spoke with a very rude representative which kept cutting me short the whole time through the dispute process as well.While I was still talking the representative did not provide the claim number and transferred me to a automated system stating what were the next steps that I needed to complete. The Agent did not log all the transactions that were unauthorized with Paypal. *I was not provided a case number by the rude representative that assisted me. I am asking that this is thoroughly investigated this time please and thank you. I will send the police report as well that was filed within the next day or two when it it is emailed to me from Police Department. ***The transactions that were not Authorized by me are listed below as well as a police report has been put in the mail *************.Paypal: Date ********** Amount $**.** *Stated will refund must be initiated by card issuer due to card no longer being active **:**.Paypal: ********** Amount $**.** Stated will refund must be initiated by card issuer due to card no longer being active ***. Paypal: ********** $***.** *Stated will refund must be initiated by card issuer due to card no longer being active ****. ********** Wells Fargo: $***.** Was told that will provide full refund due to being unauthorized charge but has to initiated by card issuer.***. ********** Wells Fargo:$***.** Was told that will provide refund due to being unauthorized charge but has to be initiated by card issuer.***.********** Citation Processing ***.** Contacted and was told will provide a full refund would not provide the name of the person who citation was paid. The representative that I spoke with did state he noted that the charge was not Authorized by me the card holder. ****Signed Dasmine Bell *Dasmine Bell************Email address is D*****@***.com*Phone number to reach ***-***-******I would like for my money to be refunded to me my first dispute was denied after three business days how the **** was this possible before could get documentation to them proving this was not me who made these unathorized transactions.I am very pissed off with this company. Agents and supervisors are really rude and need better training *It took me a whole hour to speak to a manager yesterday to complain
They were completely rude and Im the one who money was stolen from
Refund give me my **** money back or will retain a lawyer
I have been a customer for more than * years
Asked for call back from headquaters
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