TURBO TAX GREEN DOT PREPAID CARD ISSUES* When I efiled my taxes through TurboTax I...

GetHuman2468665's customer service issue with Green Dot from March 2019

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The issue in GetHuman2468665's own words
TURBO TAX GREEN DOT PREPAID CARD ISSUES* When I efiled my taxes through TurboTax I put the wrong city and zip code of my mailing address. now I have documents they said I need to verify for them to send my card. I have put in the web address given to me by customer services and even have tried doing various web searches. But still cant find answers for what I need. this is very frustrating. my dd from the IRS is on card. Please someone help.
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Green Dot

Customer service issue
Reported by GetHuman2468665
Mar 13th, 2019 - 5 mons ago
I have an issue with Green Dot too
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Seen by 13 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman2468665 started working on this issue
Mar 13th 3:33am
GetHuman2468665 indicated the issue is not fixed yet.
Mar 13th 3:34am