I have my check direct deposited on to the walmart money card, and I needed to dispute...

GetHuman-ashgrim's customer service issue with Green Dot from March 2019

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The issue in GetHuman-ashgrim's own words
I have my check direct deposited on to the walmart money card, and I needed to dispute a charge on my card for a ***.** from goldtone skin care on **** I was told at that time that I couldn't dispute it until the ****. I waited and made my dispute on **** at that time the young lady told me I Had to replace my debit card. I spoke with a supervisor tonight because I get paid tomorrow and I dont have any access to my funds and I wanted to know if there was any other options to get my money so that I can live my life. He told me I would not have access to any of my money for * days and if i didn't want to replace my debit card i should have declined the young lady I spoke to this morning. When I asked for someone other than him he told me there was no one else i could speak with and wouldn't provide me with any other phone number or contact information for corporate. There has to a way for you to help the customer with out hurting them. Not having access to MY MONEY hurts me In every way. I have children small children and I am unable to get the things I needed for them.
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Green Dot

Customer service issue
Reported by GetHuman-ashgrim
Mar 13th, 2019 - 5 mons ago
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GetHuman-ashgrim started working on this issue
Mar 13th 12:52am