On ****** I reported my card lost or stolen. Acct ending in **** was told no problem t...

GetHuman2465956's customer service issue with Green Dot from March 2019

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The issue in GetHuman2465956's own words
On ****** I reported my card lost or stolen. Acct ending in **** was told no problem that I have a $* fee I said ok.I went to track my card several days later and notice my balance went from $****.**. To $***.**.After I cancelled my account and was waiting for a new card there is a transaction to pay a Verizon bill and fee one $***.** an $*.** for transaction.I disputed and the dispute* ******** was given to me.Meanwhile my remaining balance is being sent in form of check.I recieved a green dot card account ending ****.I assumed new card no check cause remaining balance was on there.I check card it was cancelled.I called and was told dispute was over in ordering to get any of my money I had to show all these different things.I call back ask if a the only * Bill's I have netflix and phone and they tell me no.This is my money I entrusted Greendot got money taken and nobody will help me.Can someone please contact me and help me.My number on the account is ********** however I had recently change my phone number and hadn't got to change old to new.So a number to be reached on is **********
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Green Dot

Customer service issue
Reported by GetHuman2465956
Mar 13th, 2019 - 5 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman2465956 started working on this issue
Mar 13th 12:11am