My sons dad passed away in Dec. I have been trying to get the funds sent to my son that...

GetHuman-jwielt's customer service issue with Green Dot from March 2019

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The issue in GetHuman-jwielt's own words
My sons dad passed away in Dec. I have been trying to get the funds sent to my son that were in his account. I have sent all the documents requested multiple times and uploaded them several times. They said they did get them. But now no one will talk to me. They have blocked me or they just don't answer. I waited on hold for over * hours and other times they just hang up. *It was hard enough on my son that his dad has died, now he cant get his dads last check that was direct deposited that should be given to him. *I don't know what to do, other than involve the attorney we have which I did not want to do. Please help me get this money for my son. *It was through a Go Bank account, I have read all the reviews which are all terrible. But this was not my sons choice. Can you help please?*His fathers name is Charles Parrish BOD **-**-** he passed away Dec **th ****
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Green Dot

Customer service issue
Reported by GetHuman-jwielt
Mar 12th, 2019 - 5 mons ago
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Mar 12th 8:15pm