I appreciate the contact info about my account telling me my balance. That stopped in F...

GetHuman-sharynst's customer service issue with Green Dot from March 2019

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The issue in GetHuman-sharynst's own words
I appreciate the contact info about my account telling me my balance. That stopped in February for no reason. I have call and restarted the info about my balance but never received a text with the current amount. I called today to get the balance which was not what I had and I called the number on the card and got recent charges- there were a few under”Request muscle” $**.**. This shows up a few times. I know nothing about that item I use this credit card for Wish orders. I checked all my orders and there was nothing under that name. The amount on those mysterious charges does explain why I don’t have the amount of money I should have on the credit card. Would you please call me ***-***-**** I would like to talk to somebody there to find out where those charges came from and if I can get the money back, or it my card number has been hacked. I think that is why I didn’t get my daily updates because I would have definitely stop them from getting my money. Thank you. I would prefer a phone call but my email address is *****@***.com thank you for any help you can give me on this matter.—-Sharyn Stamp
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Green Dot

Customer service issue
Reported by GetHuman-sharynst
Mar 11th, 2019 - 5 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-sharynst started working on this issue
Mar 11th 11:18pm