Income tax return direct deposit

GetHuman-beccatri's customer service issue with Green Dot from February 2019

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The issue in GetHuman-beccatri's own words
I was trying to get my wife income tax return that was direct deposit on *-**-** returned to the card and accepted ... My name is Marlin Turner. I recently got married and I updated my information on the automated system but it was not right. My wife had her tax refund direct deposit on this card but under her previous name Rebecca Pence. I called and they said it was fine to get it sent to my account and now it was sent back to the IRS on *-**-** . The IRS said to contact you to see if you can get it sent back to you or track the deposit and approve it. My email is *****@***.com. last * of ss* **** my card* ****************. My cell phone is ***-***-**** please let me know if you fix this issue my dob is ********** my address is *** Hamilton Avenue Apt * Chattanooga TN *****
I would like for you to please track the deposit and approve it and let the IRS know that it was a mistake and they said you can track the deposit or request it from them to be returned. I contacted green Dot Bank and added my wife's name to the account
I have been a loyal customer of yours since ****
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Green Dot

Direct deposit
Customer service issue
Reported by GetHuman-beccatri
Feb 28th, 2019 - 3 mons ago
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Seen by 22 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-beccatri started working on this issue
Feb 28th 6:50pm
GetHuman-beccatri indicated the issue is not fixed yet.
Feb 28th 6:51pm