My name is Josh Hurles, my social security number is. ***-**-****. My birthdate is...

GetHuman2325298's customer service issue with Green Dot from February 2019

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The issue in GetHuman2325298's own words
My name is Josh Hurles, my social security number is. ***-**-****. My birthdate is **********. I filed my **** income tax through TurboTax. They issued me a prepaid Visa card through Green Dot. When I filed this year (****) income tax I applied for a new prepaid Visa card because I misplaced the prepaid they issued me last year. Now I'm finding out that my tax return automatically deposited onto the old card. I no longer have that card. So I am unable to access my account settings for that card. On that count of I don't know the numbers on the card.
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Green Dot

Customer service issue
Reported by GetHuman2325298
Feb 28th, 2019 - 3 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 4 customers so far
Similar issue to 48988 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman2325298 started working on this issue
Feb 28th 1:54pm