I can not get into my online account because some hacked into and changed my number. An...

GetHuman2310974's customer service issue with Green Dot from February 2019

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The issue in GetHuman2310974's own words
I can not get into my online account because some hacked into and changed my number. And I can't get in to verify my email. My taxes just hit my card and I can't get into my account and none off the employees will help me I have * kids I'm taking care of as a single mother I am trying to get us a car so we can stop walking everywhere we go and Im trying to find us a nice home since we got put out of our due to mold in our vents. I deeply need to get into my account either so I can transfer it or I can just close my account either way I just need my money out of lock down. Please contact me ********** my name is amanda
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Green Dot

Customer service issue
Reported by GetHuman2310974
Feb 28th, 2019 - 3 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman2310974 started working on this issue
Feb 28th 9:38am
GetHuman2310974 indicated the issue is not fixed yet.
Feb 28th 9:40am