Hi,* My name is Deepak Madhavakurup and I've purchased a First choice bank Primor s...

GetHuman2321162's customer service issue with Green Dot from February 2019

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Hi,* My name is Deepak Madhavakurup and I've purchased a First choice bank Primor secured credit card (Which I believe is Green Dot Bank now) in which I have deposited $*** (Since this was a prepaid card). I used it for some time and I built some credit score. Later **** or early **** I got another credit card from my bank and I called the number of this card and requested to close the account. At that time I had *** something in my account. The person who answered told me that I will receive a cheque in * weeks and I waited ** weeks and called again. This time they said they will send the cheque again. I did *-* follow-ups and I always got a response that I will receive it. In late ****, I had to move out of this country and I called * weeks before the journey date, this time the person told me that I will get the cheque in * weeks. I waited * weeks and nothing received. I am in the country after * months and my neighbour told me that they didn't see any cheque in the mail. I will be here for couple of days more and I hope someone can reach me on my cell (***-***-****) or email me at *****@***.com (registered email with my account). I tried calling the number and the IVR is not recognizing my card and I am not able to talk to someone. Really appreciate if someone can call me and help me. My number will be available and if I left US, you can email me with the details or email me a number where I can call you. Thank you very much.**My card details are **Card number - *****************expiry - *******Billing address - ***** SE Bush Street Unit B, Portland Oregon - *****.**Warm regards,*Deepak Madhavakurup
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Green Dot

Customer service issue
Reported by GetHuman2321162
Feb 27th, 2019 - 3 mons ago
I have an issue with Green Dot too
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Seen by 3 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman2321162 started working on this issue
Feb 27th 9:58pm
GetHuman2321162 indicated the issue is not fixed yet.
Feb 27th 10:43pm