I have been calling your Customer Service number for over * hours this money, have been...

GetHuman2321092's customer service issue with Green Dot from February 2019

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The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman2321092's own words
I have been calling your Customer Service number for over * hours this money, have been on hold for over ** min. , then the call drops. My money is being help hostage on MoneyPak cards. My rent us overdue and I'm facing a eviction because I cant seem to be able to get the money off the cards onto the Green Dot Visa. Online isn't working and no one is answering the phone. I'm getting ready to file a police report and file small claims. This is rediculous
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Green Dot

Customer service issue
Reported by GetHuman2321092
Feb 27th, 2019 - 3 mons ago
I have an issue with Green Dot too
Seen by 2 customers so far
Similar issue to 48355 others
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman2321092 started working on this issue
Feb 27th 9:49pm
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Feb 27th 9:49pm
GetHuman2321092 indicated the issue is not fixed yet.
Feb 27th 9:50pm