I got a green dot card and in the packet with the card was direct deposit routing numbe...

GetHuman-kmwestli's customer service issue with Green Dot from February 2019

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The issue in GetHuman-kmwestli's own words
I got a green dot card and in the packet with the card was direct deposit routing number********* and acct number **************** so I provided the information to my employer FedEx Ground. Well then I received my personalized card and I noticed after I submitted the information above that the new personalized card has different direct deposit routing numbers and account numbers. I assumed that because my balance off the original card I purchased at the store was transfered to my new personalized card so would the direct depost. It hasnt and my paycheck was deposited to the original set of direct deposit information and its not on my card. My card number is **** **** **** **** exp date ***** number on the back of the card is ***. The direct deposit infor for the personalized card is routing number ********* acct number ************. I have called the cust ser number twice on hold ** min and got hung up on. *nd time ** min on hold and got disconnected again. The *rd time the automated system wont even give me the option of talking to a representative. Please help my name is Kristine M Westling *** *** **** is my number.
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Green Dot

Customer service issue
Reported by GetHuman-kmwestli
Feb 27th, 2019 - 3 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-kmwestli started working on this issue
Feb 27th 7:57pm
GetHuman-kmwestli indicated the issue is not fixed yet.
Feb 27th 8:00pm