I have a tax refund on a card that is not valid and I don't understand how they gonna a...

GetHuman-danyalew's customer service issue with Green Dot from February 2019

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The issue in GetHuman-danyalew's own words
I have a tax refund on a card that is not valid and I don't understand how they gonna allow that refund on that card when I can't even use it I have a new card which my money should had went on it but I have been trying to contact someone bout this issue and I seem to not be able to get in touch with nobody at this department I done called several times nothing I just want to know how can I get my refund transfer to that old card to my new card
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Green Dot

Customer service issue
Reported by GetHuman-danyalew
Feb 27th, 2019 - 3 mons ago
I have an issue with Green Dot too
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-danyalew started working on this issue
Feb 27th 7:46pm
GetHuman-danyalew indicated the issue is not fixed yet.
Feb 27th 7:50pm