My name is Tracey Mathis-Bell My card has been blocked , and I have sent in my document...

GetHuman2319312's customer service issue with Green Dot from February 2019

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The issue in GetHuman2319312's own words
My name is Tracey Mathis-Bell My card has been blocked , and I have sent in my documentation to *****@***.com. I haven't heard anything from this company. I have a remaining balance on this card and I need to get my money off of that card. A live represented stated that once I email my identification they will issue me a check for my remaining balance. I have two cards with this company it the gold green dot card not the white cash back card
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Green Dot

Customer service issue
Reported by GetHuman2319312
Feb 27th, 2019 - 3 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 2 customers so far
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GetHuman2319312 started working on this issue
Feb 27th 6:58pm