On Feb *th,irs deposited ***. on the green Dot . my address was wrong, so I have called...

GetHuman-sandynel's customer service issue with Green Dot from February 2019

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The issue in GetHuman-sandynel's own words
On Feb *th,irs deposited ***. on the green Dot . my address was wrong, so I have called * times . I was told to email you do and bills with address. I did this , I waited * days called back and was told by nes that it would be updated that day . I was supposed to get a call from a supervisor.no call back!! I called back today and spoke with Alvin now they are not sure I sent the correct paperwork!! There has been no call backs or messages about what it takes to get my money! I really need this fixed because I have bills to pay!!
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Green Dot

Customer service issue
Reported by GetHuman-sandynel
Feb 17th, 2019 - 8 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-sandynel started working on this issue
Feb 17th 3:50am
GetHuman-sandynel indicated the issue is not fixed yet.
Feb 17th 3:51am