I need my deposit from a hotel released back into my account..*The hotel has for sure a...

GetHuman-kileygom's customer service issue with Green Dot from February 2019

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The issue in GetHuman-kileygom's own words
I need my deposit from a hotel released back into my account..*The hotel has for sure already released my funds but now u guys are holding it and first tried to tell me that the hotel still had a hold on it I have been on the phone with you guys and the hotel all morning. The hotel even asked for a fax number to send y'all something stating they released the funds already and I'm being told theres no fax number for them to do that. *But the last time this happened an operator of green for said they would go ahead and release the deposit but if they end up charging it then y'all would charge that back out of my account and now I'm being told that isn't even possible. So how bout you tell me what you would like me to do besides to wait **-** days to get my money back cause this is ******* rediculious..**I just need a fax number or an email mail for the hotel to send you something stating they are not keeping my deposit or to make it easier you guys just need to release my funds of that ** dollar deposit from sands regency back on to my account!!!!!********
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Green Dot

Customer service issue
Reported by GetHuman-kileygom
Feb 16th, 2019 - 8 mons ago
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Feb 16th 9:17pm
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Feb 16th 9:17pm