Ten days ago, I loaded $***.** on my Walmart Money Card. I did not notice that the card...

GetHuman-kecuia's customer service issue with Green Dot from February 2019

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The issue in GetHuman-kecuia's own words
Ten days ago, I loaded $***.** on my Walmart Money Card. I did not notice that the card was expired. I did not receive a new card because it was sent to my old address. For the last ** days (I was told it takes only * business days), I have been calling the Customer Service, attempting to update my address. Every time I was asked to resubmit copy of ID card and bill on my name. I have done this three times with no resolution of the issue. I need to use the money I loaded on the card, and I expect this problem to be resolved on a timely manner.
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Green Dot

Customer service issue
Reported by GetHuman-kecuia
Feb 16th, 2019 - 8 mons ago
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Feb 16th 6:40pm