Before contacting them, items GetHuman-kecuia may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman-kecuia's own words
Ten days ago, I loaded $***.** on my Walmart Money Card. I did not notice that the card was expired. I did not receive a new card because it was sent to my old address. For the last ** days (I was told it takes only * business days), I have been calling the Customer Service, attempting to update my address. Every time I was asked to resubmit copy of ID card and bill on my name. I have done this three times with no resolution of the issue. I need to use the money I loaded on the card, and I expect this problem to be resolved on a timely manner.
GetHuman-kecuia did not yet indicate what Green Dot should do to make this right.
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