Before contacting them, items GetHuman2218288 may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
Top Tip from another customer
The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman2218288's own words
My daughter got a green dot gift card for Christmas. I called to activate. They said because she is a minor they could not activate and canceled the card. Said we would get a check in the mail for the amount on the card. It is now February and still have not received the check. Where is the $? Now when I call and put the card in for in it says card can’t be found. Please contact me with a solution. Amount was $**.
GetHuman2218288 did not yet indicate what Green Dot should do to make this right.
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