I purchased the card in store. When I called to get the personal card sent to me I prov...

GetHuman-shacneka's customer service issue with Green Dot from February 2019

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The issue in GetHuman-shacneka's own words
I purchased the card in store. When I called to get the personal card sent to me I provided the address of where I was living. Now at the time I am going thru hard times and I’m living with a friend. When I looked online to see when I would receive my new card I noticed they entered the wrong address. I called to correct it and now I’m being told in order to do that I have to submit my drivers license and a bill in my name. I’m upset because there is not a bill currently in my name and when I first provided this information none of this was asked if me. Now because if someone else mistake I’m being told I cannot have access to my my money. They also turned off the card I originally had without even telling me. At this time I really need a solution as to how else I can verify I am who I say I am and get the address updated so I can use my money. Also customer service agents are very rude and show no compassion.
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Green Dot

Customer service issue
Reported by GetHuman-shacneka
Feb 15th, 2019 - 8 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-shacneka started working on this issue
Feb 15th 4:27pm
GetHuman-shacneka indicated the issue is not fixed yet.
Feb 15th 4:28pm