I filled my taxes with turbo tax, i was supposed to recieve a card in the mail that my...

GetHuman2346172's customer service issue with Green Dot from March 2019

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The issue in GetHuman2346172's own words
I filled my taxes with turbo tax, i was supposed to recieve a card in the mail that my taxes are going to come on but i havent recieved it yet. I had to verify my identity with the irs, now when i call green dot it says my account is blocked that i have to send a copy of my id to greendot.com*documentupload... when i go on line it wont load the page to continue to upload the id, and i can't get customer service on the phone.
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Green Dot

Customer service issue
Reported by GetHuman2346172
Mar 1st, 2019 - 3 mons ago
I have an issue with Green Dot too
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Seen by 5 customers so far
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Timeline
GetHuman2346172 started working on this issue
Mar 1st 12:49pm