I recieved a green dor xarsnin the mail...i used the card,have routing and acct to it's...

GetHuman-mebkeesh's customer service issue with Green Dot from February 2019

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I recieved a green dor xarsnin the mail...i used the card,have routing and acct to it's to deposit my taxes on this card. So when I go online to activate the card it says to many attempts try again later, when I call the Green Dot customer service number it say it cars jum ia invalid. Finally got someone on yhe phone z a human to ask for help. For no answers at all..so basically my tax return is goin to an acct that I have no cars to access it...how am i suppose to fix this so that i can access my tax return. This is a major urgent problem an green dor customer service can't seem to understand that I will not be able to access my money bc they set me an invalid card!!!!!!
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Green Dot

Customer service issue
Reported by GetHuman-mebkeesh
Feb 7th, 2019 - 4 mons ago
I have an issue with Green Dot too
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-mebkeesh started working on this issue
Feb 7th 3:14am
GetHuman-mebkeesh indicated the issue is not fixed yet.
Feb 7th 3:15am
GetHuman-mebkeesh indicated the issue is not fixed yet.
Feb 10th 3:17am