I would like my card to be active again asap

GetHuman-supanatu's customer service issue with Green Dot from February 2019

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The issue in GetHuman-supanatu's own words
Dear greendot. I have been trying for months to contact u guys with no success. Unbelievable! My issue is I order a product with my can in which the card was cancelled. I recieved another and I was told to call the *********** to activate it. Now its telling me to send my I.D with my personal information on it? I do not trust the internet with my personal information. I trusted greendot that's why I'm a customer but I would like my money to be released. My old card number is ****************, code *** and expires *****. New card number **************** expires *****. When u guys contact me I'll send the three digit code. I would really appreciate it if you guys putting my card back on. Please respond to me asap or give me a call at ***-***-****. Thank you!
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Green Dot

Customer service issue
Reported by GetHuman-supanatu
Feb 6th, 2019 - 4 mons ago
I have an issue with Green Dot too
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Seen by 7 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-supanatu started working on this issue
Feb 6th 4:19pm