Green Dot Customer Service Issues

I have a RushCard and used a Green Dot MoneyPak to transfer money onto it. However, I am unable to remember how to log in to my MoneyPak account. When attempting to reset my password, I receive an error message. I am unable to create a new account as it recognizes that I already have one. Since I do not possess an actual MoneyPak card, the regular phone service is not helpful. I urgently need the funds from the MoneyPak loaded onto my RushCard. I kindly request Green Dot to delete any existing or past accounts linked to both Green Dot and MoneyPak. This action would allow me to create a new account and successfully load my RushCard using MoneyPak. Alternatively, I would appreciate an email with a contact number to speak with a representative as the provided customer service number is for Green Dot credit cardholders, and I only have the prepaid card meant for reloading purposes.

Green Dot, why can't I access my money? Despite making my monthly payment, I can't use my card at an ATM, only for purchases. I'm very frustrated with this situation. I was informed that my card is temporarily on hold until I receive the official Green Dot card. I suggested transferring the funds to another Green Dot card but was told it's restricted. I urgently need access to my funds to pay my car note due today. Dealing with customer service representatives like K. was unhelpful, and I was repeatedly told to wait for the official card. This delay is causing significant financial stress. I hope to resolve this issue swiftly.

I have not received my new card that was promised to be delivered by December 17th, [redacted]. I have been waiting since then. Despite being a loyal customer who consistently loads hundreds of dollars onto my card, I feel undervalued and disrespected due to the lack of professionalism and rude behavior of your customer service representatives and supervisors. They have not resolved my issue and have even hung up on me multiple times. I provided my PO box address, and after being told conflicting delivery times of 3 and 7 days, the card still has not arrived. When checking my online account, it displayed the old last 4 digits of my previous, still active card. I have been erroneously charged for a lost and stolen card fee as well as a monthly fee for a card I have not been able to use for two months, with a third charge looming tomorrow. I request a refund for these fees and the two (soon to be three) months of non-usage. I urgently need a revised card sent to my address. I am disappointed with the service and hope for a prompt resolution. Please contact me via email at [redacted]

I used TurboTax and was approved for the advance. It was supposed to come in 24 to 48 hours, but it's been 4 days now. The AIG was wrong and I had to fix it, which delayed my approval. I submitted my request on January 31st at 7:04 pm. I am struggling to get the advance, which I urgently need to provide for my family. My water and electricity might be shut off soon. I am the sole provider for my wheelchair-bound husband and my kids. Dealing with this issue has been incredibly stressful, especially with my anxiety disorder and bipolar disorder. I hope to get an update on my one thousand dollar advance within 30 minutes. I have the temporary card but no funds loaded. I just need clarity on the advance, not the overall refund.

I contacted Green Dot because my direct deposit, scheduled for every other Wednesday, is being held until Friday consistently. When I inquire between Wednesday and Friday, the system shows no pending direct deposits. However, checking on Saturday, it says the last deposit was three days prior, yet I don't receive the funds promptly. On a call on February 6 at 1:30 am, the representative initially denied my concern before acknowledging a job requirement delay. When pressed for details, she claimed ignorance and said supervisors weren't available. I requested a case or reference number for documentation, but was told none would be provided. Despite recording calls, the service lacked transparency. The agent, Aya, ended the call abruptly. I am frustrated by the delay in accessing my funds and the unhelpful service. Following this experience, I plan to switch from Green Dot, and I will no longer recommend it to others.

I recently purchased a Green Dot card on February 3, [redacted], for bill payments as I normally do each month. Upon activation, it prompted that it was ready for use. However, when I tried to use it for a bill payment, the transaction was declined, stating it could only be used for in-store purchases. This was not my intention, so I contacted Green Dot to rectify the issue. Despite multiple verification of my identity in the past with this company, they insisted on limiting the card to in-store purchases only. Frustrated by this and the monthly maintenance fee charged after owning the card for mere days, I disposed of the physical card, keeping just the number to pay bills online. The company's unprofessionalism has led me to demand a refund of my money, with threats of legal action if necessary. I urge prompt resolution on this matter.

I am writing on behalf of Jason and Ronda Hughes regarding an issue with receiving a permanent Walmart card for Jason's paycheck direct deposit. Despite requesting a new card, the temporary card was discontinued without notice by a customer service representative named Clark. This has left us without access to the paycheck, leading to difficulties in purchasing essentials like food and gas, as well as an inability to pay bills. Jason is unable to work due to not being able to fuel the truck, risking job loss. With children in the household, the situation is urgent. We have tried contacting the Walmart card service but have received unhelpful responses. We urgently need assistance, whether by transferring the balance to another card, reinstating the temporary card, or offering any other suitable solution. Your immediate attention to this matter is greatly appreciated to avoid financial distress.

Hello, my name is Tyrone Woolridge. I’m struggling to understand why you keep asking me to verify my information. I believe I've already submitted it via email as requested. I've been waiting for days to receive my money, and despite having the confirmation code in my possession, I can't check into the hotel, eat, or do anything else. I've been sleeping outdoors in the rain for five days, continuously calling customer service, only to be put on hold for extended periods and eventually disconnected. This experience has made me feel homeless and neglected. I urge you to address this issue promptly. Thank you.

I have not received my card due to it being sent to the wrong address. After speaking with four customer service representatives, I tried to send the necessary documents. Today, the fourth representative gave me the wrong email address and refused to provide the correct one since I was unaware of the address the card was sent to. This implies that all previous representatives may have misled me intentionally. Over the last three months, I have received four cards from Green Dot. I am extremely frustrated and seek a resolution to this issue promptly. My main goal is to access my funds without further delay.

I have been trying to reach a live representative without success. I need assistance with a refund promptly. Please call me back at [redacted] as soon as possible. This is urgent. Thank you, Mrs. L. Email: [redacted]

I purchased a Green Dot Load & Go card that was supposed to be ready for use right after buying with no activation required. I loaded money onto it at the time of purchase. However, when I tried to use it immediately, it did not work. After calling customer service, I was told there was no money on the card. I also attempted to register the card online, but it was deemed invalid. I need assistance accessing my funds or a refund for both the card and the money I loaded onto it. I have all the receipts to verify my purchase and the exact amount I added to the card.

I have been a loyal customer of Green Dot for over a decade. Recently, Howard Johnson charged my account for a stay on Christmas Eve in Conway, Arkansas, which I did not make as my family and I spent that night at the Holiday Inn in Little Rock. I have already initiated a dispute for this charge (no. [redacted]), but as a military member living on a fixed income from the Department of Defense for 14 years, I urgently need my money refunded. I would appreciate it if this issue could be resolved promptly, as the Department of Defense will recover the funds eventually. Kindly address this matter so I can continue banking with you. Thank you. Sgt. Robert Hill, U.S. Army.

I am very disappointed with Green Dot. I requested a replacement card after losing my previous ones. The new Green Dot card is white and is a cash back card. However, when I tried to register it on the website, it did not work after several attempts. Additionally, the Customer Service phone number provided was unhelpful, as I was unable to speak to anyone about this issue. I then attempted to load money onto the debit card at Walmart, but they said they didn't have authorization. An employee informed me that they often encounter problems with Green Dot cards. I would appreciate it if you could respond to and resolve this issue. Thank you for your assistance in this matter.

Hello, I recently fell victim to a scam involving MoneyPak cards. Fortunately, I did not provide the scammer posing as a police officer with the card numbers. The local sheriff's office confirmed it was a scam. Now I'm unsure how to transfer the money from the cards back to my bank account. While I do have a Visa debit card, I need help setting up a secure login for online transfers. I am also uncertain if my debit card allows MoneyPak transfers. Any advice on the best course of action to move the funds back to my bank account would be greatly appreciated. Thank you for your assistance. - Kim G.

I have not received my new Green Dot Visa card in the mail yet. They mentioned it would arrive in 7 to 10 business days, and it has been over 8 days now. Whenever I call the customer service number, it asks for my card number to connect to a representative. Due to my card being stolen and awaiting a replacement, I don't have a card number to provide. I'm eager to know when I can expect to receive the card and how I can speak with a representative directly to address this matter.

I am writing to address a dispute regarding unauthorized charges on my card. An amount of $39.95 was taken off for a foreclosure place without my authorization, in addition to $45 from Prestonburg Utility Company, which was meant to be refunded due to a misunderstanding. My phone number is [redacted], the last four digits of my card are [redacted], and my social security ends in [redacted]. You can reach me via email at [redacted] I am submitting this dispute on February 10, [redacted], and would appreciate a prompt resolution. Thank you for your attention to this matter.

I recently lost my Green Dot Card when my garage apartment burned down. I visited greendot.com on my computer and selected the lost/damaged card option. However, it only redirected me to the homepage of my account without providing any confirmation if a replacement card was being processed. Since my card was new and I didn't have the number written down, I'm now left with only my banking details. I would appreciate it if someone could verify whether a replacement card is being sent out. If not, I may have to report it as lost again and inquire about expediting the process, even if there are additional fees involved. Thank you. -Dallas S.

After successfully activating my Green Dot card, I added funds to it. Unfortunately, I misplaced the card and promptly contacted customer service to cancel it. They assured me a new card would be sent but mentioned I couldn't access my funds until it arrived, which took 6-8 days. Upon activating the new card, I noticed only $2.17 out of $1,[redacted]. I've made numerous calls and sent emails without any responses. Even though I reported the lost card on Jan 28th in time, someone managed to access my funds. I hold Green Dot responsible for this loss and demand that they refund my money promptly. If not, I will seek legal assistance. I wish to receive an apology via email and expect the issue to be resolved by next week.

This company has frustrated me. I've spent two hours trying to remove my card that was supposedly deleted months ago, yet I'm still being charged a monthly fee. I strongly advise against purchasing from them. Canceling my card has been impossible due to language barriers with the customer service representative. The website lacks a security tab despite their claims. Searching "cancel" on their help page yields zero results. It's clear this company lacks concern for its customers. Avoid the mistake I made and protect your credit from a negligent third-party service. Consider alternatives. To any employees reading this, consider pursuing a more fulfilling career because working here seems unethical and degrading.

A week ago, I tried to do a swipe reload at a Dollar General in Ashley, OH. Unfortunately, the $[redacted] I attempted to load onto my card did not go through. After contacting Dollar General and Green Dot, the issue still persists. Green Dot acknowledges that my money is on a MoneyPak card, even though I never purchased one. Despite providing pictures of the receipt, my card, and my ID multiple times, the matter remains unresolved. Green Dot instructs me to go to MoneyPak and enter the numbers, which I don't have because I never bought a MoneyPak. They advise returning to the Ashley Dollar General for assistance. I'm just looking to have my $[redacted] transferred to my card so I can fulfill my financial obligations. Your prompt attention and resolution are greatly appreciated.