I tried to get help regarding $**** in charges to my account that are a huge billing er...

GetHuman-cmarkhol's customer service issue with Green Dot from February 2019

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The issue in GetHuman-cmarkhol's own words
I tried to get help regarding $**** in charges to my account that are a huge billing error from Microsoft. For example one transaction amount was billed ** times. There were a total of ** transactions that posted to my account. I have tried to get customers service to help me on other issues as well as simple as changes to my account profile. I have had their prepaid debit card ** years. Because I cannot remember the phone number I used when I got the card or I cannot access the email account from * years ago (for an activation code) the refuse to help me in ANY WAY. In fact, today I was hung up on. I am very frustrated, this is a crisis for me, rent is due and it's the first. Hopefully someone can contact me in a timely manner. One other issues I asked to speak with a supervisor, I did receive a call which I missed. The gentleman did return the call and left his name with the response of call the number on the back of your card, of course not a direct number. When I called back I was told he would return the call no way to wait or get a call back the same day. After * days of trying to speak with him I gave up. However, this current issue is critical which may lead to eviction for non payment of rent. My next step will to be to call my local news which has an action line to help resolution. Please contact me at ***-***-**** or email *****@***.com. if I don't receive a response at a minimum I hope that the news will run an add for consumer alerts about the business practices of Green Dot Bank.**Respectfully,**Mark Holt

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Customer service issue
Reported by GetHuman-cmarkhol
Feb 1st, 2019 - 4 years ago
Seen by 5 customers so far
Similar issue to 40794 others
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Items needed
Account holder name
Billing address
Last 4 of SSN


GetHuman-cmarkhol started working on this issue
Feb 1st, 2019 11:22pm
GetHuman-cmarkhol indicated the issue is not fixed yet.
Feb 1st, 2019 11:22pm