i bought a monepak at a dollar general store. FIRST i tryed to add the money pack over...

GetHuman2041808's customer service issue with Green Dot from January 2019

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The issue in GetHuman2041808's own words
i bought a monepak at a dollar general store. FIRST i tryed to add the money pack over my phone didnt work so came home to my computer. So then they tell me I need to identify myself by uploading my i.d. that page says under construction so i tried calling money pack it wont let me talk to a rep. so i call green dot they tell me they cant do nothing i asked to talk to a manager yea right no chance i have *** dollars stuck in limbo S i tried to get a refund now that page is freezing up HELP ME PLEASE
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Green Dot

Customer service issue
Reported by GetHuman2041808
Jan 26th, 2019 - 3 mons ago
I have an issue with Green Dot too
Seen by 5 customers so far
Similar issue to 39093 others
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Items needed
Account holder name
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Last 4 of SSN
GetHuman2041808 started working on this issue
Jan 26th 1:50am
GetHuman2041808 indicated the issue is not fixed yet.
Jan 26th 1:51am