I don't know how to get my money from ATM when I never made a pin code

GetHuman-lolanena's customer service issue with Green Dot from January 2019

Help with my Green Dot issue
The issue in GetHuman-lolanena's own words
Just get my money from my card @ATM ... I called yesterday and spoke w*Supervisor about My Green Dot card! Because I wanted a refund He Activated my card And Advised me to go to an ATM But I never made a Pin Code ? I have $***.** on my Card Please PLEASE HELP and tell me how I can get my Money out *Thank You
I never made a pin code
I want to Resolve it but Finding out how to get my Money Out PLEASE
I'm new and am VERY Frustrated Because Customer Service Won't let me speak with a live Operator
Yes I called ** times @ this *** (***) ***-******And ** times @ * (***) ***-****
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Green Dot

Green dot Reloadable PrePaid Visa card
Customer service issue
Reported by GetHuman-lolanena
Jan 16th, 2019 - a mon ago
I have an issue with Green Dot too
Fixed
Seen by 6 customers so far
Similar issue to 36552 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-lolanena started working on this issue
Jan 16th 7:24pm
GetHuman-lolanena indicated the issue is not fixed yet.
Jan 16th 7:27pm