i made a payment on **-**-** to progressive, funds were there, greendot returned the pa...

GetHuman1977844's customer service issue with Green Dot from January 2019

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The issue in GetHuman1977844's own words
i made a payment on **-**-** to progressive, funds were there, greendot returned the payment on **-**-** and i had the funds in there for the payment, i have emailed the *****@***.com sending info about my account and a screen shot showing where greendot returned my payment. they did not ever credit my debit card back the **.** after they declined the payment. i have initiated a complaint with the CFPB, and will also be filing one with the FTC. This is not the first time they've withheld my funds from me. I have currently been on hold with not so much as a single answer for * hour and ** minutes.
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Green Dot

Customer service issue
Reported by GetHuman1977844
Jan 16th, 2019 - 9 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1977844 started working on this issue
Jan 16th 6:59pm