i made a payment on **-**-** to progressive, funds were there, greendot returned the pa...

GetHuman1977844's customer service issue with Green Dot from January 2019

1 view
36545 similar
0 following
Help with my Green Dot issue
First: share to improve GetHuman1977844's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1977844's next move: try calling Green Dot again.
The best way to get your problem resolved is to tap the button below to start calling Green Dot. We will check on you later to see if it's fixed or needs to be escalated.
Top Tip from another customer
The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman1977844's own words
i made a payment on **-**-** to progressive, funds were there, greendot returned the payment on **-**-** and i had the funds in there for the payment, i have emailed the *****@***.com sending info about my account and a screen shot showing where greendot returned my payment. they did not ever credit my debit card back the **.** after they declined the payment. i have initiated a complaint with the CFPB, and will also be filing one with the FTC. This is not the first time they've withheld my funds from me. I have currently been on hold with not so much as a single answer for * hour and ** minutes.
GetHuman1977844 did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman1977844 fixed the problem
We are waiting for GetHuman1977844 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Green Dot customer problems.
How do I let GreenDot know about a missing payment?How do I activate my Green Dot card?How do I recover my GreenDot account?Why is my GreenDot prepaid card not working?
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1977844 fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman1977844
Jan 16th, 2019 - 9 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 1 customer so far
Similar issue to 36545 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman1977844 started working on this issue
Jan 16th 6:59pm