I have been a card holder for years now and I was calling to update my info when a serv...

GetHuman1977094's customer service issue with Green Dot from January 2019

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The issue in GetHuman1977094's own words
I have been a card holder for years now and I was calling to update my info when a service rep (Jayr) told me I had to go online. I couldn’t find it online so I called back in which a women answered and immediately started to give me info from my last call. I asked her who was she talking to and she stated another customer. I asked for info to file a complaint about the rude and unprofessional behavior and again they said they couldn’t help. This is ridiculous and very bad for business. They all should be retrained!
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Green Dot

Customer service issue
Reported by GetHuman1977094
Jan 16th, 2019 - 9 mons ago
I have an issue with Green Dot too
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Seen by 4 customers so far
Similar issue to 36523 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1977094 started working on this issue
Jan 16th 5:21pm
GetHuman1977094 indicated the issue is not fixed yet.
Jan 16th 5:22pm