I bought this green dot card and use it one time online and now its saying it block, a...

GetHuman-gailroy's customer service issue with Green Dot from January 2019

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The issue in GetHuman-gailroy's own words
I bought this green dot card and use it one time online and now its saying it block, and I call number on back and answer caller told me to go to green dot.com something I could understand what was after .com so here I am, I want my money on my card and want it to be working like now. I am missing out on my bingo game, I play. Card is block and could use it to buy something at store, or on line, someone on phone told me to send a picture of my ID to yall. why, I bought this dang card, and put my money on it, So it needs to be working like now. and yes I let my brother use this card, he name is Donnie Ray. we both use this card to buy credits on our bingo game on face book. Please answer me soon thanks Edith Roy, and yes I have a middle name its Gail. card didn't ask me for middle name when I got it .
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Green Dot

Customer service issue
Reported by GetHuman-gailroy
Jan 15th, 2019 - 9 mons ago
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Last 4 of SSN
Timeline
GetHuman-gailroy started working on this issue
Jan 15th 6:15am