My name is Kevin J. Campion and I am the CFO of Titan Roofing, Inc., a large commercial...

GetHuman1963217's customer service issue with Green Dot from January 2019

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The issue in GetHuman1963217's own words
My name is Kevin J. Campion and I am the CFO of Titan Roofing, Inc., a large commercial roofing contractor covering ** states and approximately *** union and non-union labor.**On Nov *, **** and individual purporting to by Ray Lucci (one of our long time employees working out of our Quincy MA office) asked how to change his direct deposit. The email was delivered directly to one of our Payroll Department employees. That employee sent our DD Change form by reply to the email.**The form was completed and addition documentation was attached, requesting the employees wages be delivered to Routing * ********* and Account * ************. The document even had Ray's current mailing address.**This was a fraudulent request. Ray did not ask for the change, and a review of the documents back him up.**We have sent $**,***.** to this Account based on the fraudulent request. **We are in the process of completing a report with the Springfield MA Police Department.**We ask to be contacted. Our hope is that the account can be frozen with any unused funds returned to us. And that the culprits may be caught should they attempt to use the card.**I can also be reached via (***) ***-**** x*****Thank you!
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Green Dot

Customer service issue
Reported by GetHuman1963217
Jan 14th, 2019 - 9 mons ago
I have an issue with Green Dot too
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Seen by 17 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1963217 started working on this issue
Jan 14th 6:09pm
GetHuman1963217 indicated the issue is not fixed yet.
Jan 14th 6:40pm