My accounts were closed illedgedly by fraud. I have been trying to speak with someone f...

GetHuman-asimplye's customer service issue with Green Dot from January 2019

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The issue in GetHuman-asimplye's own words
My accounts were closed illedgedly by fraud. I have been trying to speak with someone for quite some time. I have had green dot for years and cannot understand how my account changed to fraudulent so immediately. I have a card currently that cannot be loaded until i send a photo that you can see. Ive sent numerous photos that have been accepted then later emails stating that i need to send it again. Do i need to come directly to your corporate to present my id in person?
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Green Dot

Customer service issue
Reported by GetHuman-asimplye
Jan 14th, 2019 - 9 mons ago
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GetHuman-asimplye started working on this issue
Jan 14th 4:15pm