I'm needing help with my deposits with moneypak saying suspicious activity. I e sent my...

GetHuman-krystil's customer service issue with Green Dot from January 2019

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The issue in GetHuman-krystil's own words
Deposit onto my personalized card ... I'm needing help with my deposits with moneypak saying suspicious activity. I e sent my receipts to you all. Money pak card number.
I have everything and have sent it in as proof that there is no suspicious activity. I admitted I tried several cards before I got my personalized card. The lonely on. The money I loaded on the moneypak is still there. Why do I have to wait * weeks to get that money refunded when it's on the card k have already bought.?? Please
The money on this money pak I have been trying to deposit from to my green dot card needs to be deposited onto my card! Its insane the money is right there I have receipts and all and customer service way of helping is by having me return to the store wait ** days for my refund.. and have to buy a new card. Jd be loosing money. That is not right.
I'm actually new. This is not a very good impression
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Green Dot

Money pak
Customer service issue
Reported by GetHuman-krystil
Jan 13th, 2019 - 9 mons ago
I have an issue with Green Dot too
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Seen by 84 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-krystil started working on this issue
Jan 13th 5:38am
GetHuman-krystil indicated the issue is not fixed yet.
Jan 13th 5:53am
GetHuman-krystil indicated the issue is not fixed yet.
Jan 13th 2:14pm
GetHuman-krystil indicated the issue is not fixed yet.
Jan 13th 2:15pm