Green Dot Bank has held out $** of my money that I put down as a deposit on a hotel roo...

Green Dot Bank has held out $** of my money that I put down as a deposit on a hotel room November **th of **** I was told by the front desk at checkout the following morning that the standard waiting time for the money to be released what's ** days. I used a Walmart money card for this transaction. I've been on this site several times and the only phone number I'm given is a number that tells me at the end of the choices given that I have the wrong number and that I need to call the number on the back of my money card. Which leaves no option to talk to anyone to solve the issue that I'm having. It's been three weeks now since I first started trying to contact Green Dot Bank and I still have been unable to do it. When you buy a prepaid debit card no matter who it is through the first thing you should be able to do it's contact a human being if you need any kind of help concerning your money. But it is just the opposite with the Walmart money card I've called Walmart and they tell me that they have nothing to do with that part of the product that they sold me. So basically it's like Green Dot Bank doesn't exist if it comes to you trying to get your money from them. I Can Only Imagine the number of people they have done this to that still hasn't been able to get their money back and that is nothing but profit for Green Dot Bank for all of the people they get frustrated and don't even bother with it anymore. But it really pisses me off that these people can take my money and hold it just because, and for whatever reason they see fit. It's not like they loan me the money it is my money I put it on the card so really they're stealing. So the numbers that I've gotten from gethuman.com is a dead end as far as the Walmart money card goes. Is there any other way that you could help me please?