My card has my OLD phone number registered and they will not change it . ALSO, when I...

GetHuman1904043's customer service issue with Green Dot from January 2019

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The issue in GetHuman1904043's own words
My card has my OLD phone number registered and they will not change it . ALSO, when I call I get someone from a foreign country and have a problem hearing them. My son's profile picture and phone number came up on my Messenger with information about my balance several times and I called about it, but nothing was done, so I stopped my balance notifications. I nearly emptied my card and asked for a new one because I do not want my son to have access to my information, but they said ' for your safety we cannot issue you a new card'. WHY CAN'T THEY?
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Green Dot

Customer service issue
Reported by GetHuman1904043
Jan 5th, 2019 - 4 mons ago
I have an issue with Green Dot too
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GetHuman1904043 started working on this issue
Jan 5th 5:28pm