Green Dot Customer Service Issues

I am experiencing difficulties with my card. I am unable to reach a customer service representative and the number on the back of the card states that my account number and social security number are not valid, despite loading $60 on the card today. I used the card to pay for a hotel stay at the DoubleTree Hilton in Westminster, Colorado but upon checkout, the hotel claims the card is either invalid or declined. The transactions made are pending, causing the hotel to threaten additional charges. I am in urgent need of assistance as I do not have cash to cover the room charges. Please provide guidance on how to resolve this issue. Thank you.

I enjoy using Green Dot and have a few registered cards with your company. Recently, I purchased a Load & Go card at Rite Aid and registered it within the last hour. However, when I inserted the card into an ATM to withdraw money, it got stuck. I need the card number or bank account details to transfer the funds to one of my other cards so I can pay a bill immediately. Unfortunately, I don't have access to the card number or even the last 4 digits to reach customer service. My registered phone number is [redacted], the last 4 digits of my social are [redacted], and my birthday is 11/04/[redacted]. Please reach out to me as soon as possible with instructions on what to do. Thank you.

My debit card was hacked, and despite filing a dispute, I was denied a refund after the investigation. I had to submit another dispute and provide evidence of other transactions I made in Oklahoma on the same day I was hacked, even though the unauthorized purchases were in California. The customer service was unhelpful, informing me that I have to wait an additional 10 business days for a resolution. It's been over two weeks since the incident, and I have yet to see the $[redacted]+ that was stolen from me. I am extremely disappointed with Green Dot and will not be banking with them in the future. I will be cautioning my friends and family to steer clear of this company.

I have faced multiple rejections trying to access my funds. Despite reaching out to Customer Service, there seems to be a mix-up with my phone number. My actual number is [redacted], but on my account, it shows as xxx-xxx-x726. It appears there was an error in the first 7 digits when recording it. I have provided my SSN and all necessary personal information. With my ATM transactions declined, I have no cash, and my full salary is due tomorrow. This situation is holding up my bill payments, all due to a simple phone number mistake. Kindly contact me at [redacted] to resolve this promptly.

I spoke with one of your representatives regarding missing transactions totaling $[redacted] from my account between October and now. I had to close my account and was informed that I needed to download a form from your website. I have been trying to reach a representative to assist me in obtaining a list of transactions on my account. I only need it emailed to me so that I can print it out and provide it, along with other necessary information, to GreenDot to investigate the unauthorized card usage. Your prompt assistance in this matter would be greatly appreciated. Kindly respond at your earliest convenience. Thank you, Maria R.

Good evening. I need you to contact me. I bought a Visa Load & Go debit card (for paying bills, online shopping, and travel with the option to reload money) last night on 12/26/[redacted]. The card instructions state that no registration is needed. When I called for the first time, I heard a message with my balance and more information where they mentioned my PIN number and the necessity to register it on greendot.com for online purchases. Unfortunately, I couldn't register it with your company. Even when I tried on PayPal, I couldn't use it because I need a code from PayPal to make purchases on eBay, Amazon, and others. Your automated system doesn't recognize my account number, and I couldn't access it again to hear my balance. When I entered my birthdate, the system didn't allow me to register it because it requests a 6-digit format (two digits for the month, two for the day, and two for the year), but it only registers 4 digits for the year. I spent THREE HOURS trying with the number on the back of the card and with Green Dot, but I couldn't succeed. Please, get in touch with me as it's urgent for me to make two very important purchases. Thank you.

Hello, I am trying to contact a person using a Visa Load & Go debit card that I purchased on 12/26/[redacted]. Yesterday, I was informed that registration was not required. When I called for the first time, I received a message with my balance but no information regarding my pin number. To use it for online purchases, I was instructed to register on greendot.com, but I encountered issues with the registration process. I also attempted to use it on PayPal, but it required a payment code that I didn't have. Despite spending three hours trying to resolve this with Green Dot, I have not been successful. I urgently need to make important purchases and would appreciate assistance in Spanish. Thank you.

I bought a MoneyPak card on 11/23/18. I tried to load it onto my card but encountered an error. After calling customer service, they advised me to wait 24 hours. When I attempted to load the card again, I received the same error and was eventually told my money wasn't on the card. I have sent all my documents and receipts but have not received a refund. I refuse to accept this situation and demand my money back. The customer service representatives have been unhelpful and keep giving me the runaround. I am fed up with the delays and excuses. My patience has worn thin, and I expect a resolution without any further delays.

On December 7, [redacted], I received a call from someone pretending to be PSE&G claiming my bill was overdue, which was true. After following their instructions and paying, I didn't see the credit on my new PSE&G bill. When I called back, it was a recording, and that's when I realized it was a scam. I was directed to buy Green Dot Moneypak cards at Rite Aid on [redacted] Danforth Ave. I suspect that those involved had too much personal account information. The scammer's number was 1-[redacted]. I need help as I can't afford to lose $[redacted]. Green Dot couldn't refund me as the money was already taken off the cards due to the scam. They advised me to seek legal help for more information on a third party involved. This company should be shut down.

On December * ****, I received a call from someone claiming to be PSE&G regarding an overdue bill. I followed their instructions, got a new bill without any credit, and realized it was a scam when I called back and reached a recording. I was directed to buy MoneyPak cards at Rite Aid, suspecting insider involvement. The caller's number was *-***-***-****. Feeling scammed after Green Dot couldn't reimburse me as the funds were taken in a scam, I was advised to consult a lawyer for third-party details. I seek a full refund and believe this company should cease operations. Any assistance is welcome as losing $***.** is a hardship for me.

I recently activated my card with $75 USD loaded on it. Despite activation, I encountered an issue where online purchases were declined due to a verification problem that briefly appeared in red during activation. Now, I can only use the card in person, and I urgently need to use it for online transactions. I have tried contacting customer service and referred to the website, where I caught glimpses of verification-related messages that disappeared too quickly to read fully or replay. I seek assistance in resolving this verification problem to enable my online card usage as soon as possible.

On December 23rd, my mother bought a prepaid Visa card from Rite Aid. I registered the card on December 26th for online purchases. After successfully registering it, I received a user ID, password, and was notified that the card was upgraded with a routing number. However, the website encountered internal difficulties and I couldn't access my account balance. I waited over 24 hours before making a purchase on eBay for a new phone. The transaction went through, but I couldn't check the remaining balance or confirm the transaction due to the ongoing error on the site. I tried the app, called customer service, and even contacted corporate with no luck. I urgently need to confirm if the eBay transaction for an LG V20 for $[redacted] went through, as we need this phone for job-related activities. This situation is my first experience with a prepaid card. Thank you for your prompt assistance. User ID: BunnyAngel Last 4 digits of Prepaid Card: [redacted] Registered Card Name: Teresa-Maria Christopher

Green Dot has unexpectedly blocked my card without a valid explanation. Despite my attempts to reach a customer service agent, I have been unsuccessful in doing so. The email address provided by Green Dot, greendot.com/documentupload, is not functional, making it impossible for me to submit my ID for verification. I am sincerely hoping that Green Dot Corporation will assist me in unblocking my card promptly. The lack of live customer support is disappointing, especially when encountering issues like this. My trust in Green Dot's banking services has been shaken, and I am left feeling uncertain about the situation.

I have been facing an ongoing issue since the beginning of this year regarding my tax refund and a GreenDot card that I no longer possess. I do not have the full card number or even the last four digits, which is where my money was deposited. The IRS mentioned they tried to contact GreenDot with no luck. I have attempted to reach a live person multiple times without success due to the automated system asking for the card number. It is frustrating as tax season is approaching, and my money from the previous year is still with GreenDot. When I input my social security number, it shows two cards under my name, but I only have one, and it is not the one with the deposit. This experience has left me disappointed, and I would not recommend GreenDot to anyone after this situation.

Green Dot owes me $85! I purchased a card and loaded it at Walgreens on Jamaica Ave in Jamaica, NY several months ago. I have reached out for assistance over five times, called customer service around [redacted] times, and even sent a message on Instagram. Despite there being $85 on the card, it always gets declined when I try to use it. This situation is truly embarrassing! I am frustrated as I wouldn't be persisting if I didn't need my money back. It's the principle of the matter.

I used a PNC Bank ATM in Princeton, WV, asking for $[redacted] but got a message saying the action was not available and no money was dispensed. Yet, when I checked my greendot app, the $[redacted] had been deducted. The bank advised me to contact greendot for help. Hoping greendot can resolve this and return my money, I tried another PNC ATM in Princeton, drawing $70 successfully, but the $[redacted] is still missing.

I recently bought a Green Dot card and added $30 to it to shop online. However, on the same day, Green Dot deducted a $7.95 monthly fee. This fee caught me off guard as I have never been charged immediately after purchasing a Green Dot card before. I am missing the $7.95 that was deducted, which now hinders my holiday shopping plans. If I had known about this fee, I would have selected a different card provider. I am disappointed as I trusted Green Dot in the past. I have tried calling customer service without success, waiting on hold for 44 minutes on my fourth call. I kindly request a refund of $7.95 to my card and hope for a prompt resolution. Thank you and happy holidays.

I've been trying to reach a customer service representative for hours now. I have a card issue where they asked for my 16-digit card number, then my social, and now they mentioned something about a trade that requires a $5 payment to activate the card. After providing all my details, including debit information, I was redirected to a GreenDot card site and now I can't go back to the previous process.

I accidentally purchased your prepaid visa card, mistaking it for a regular gift card. When I tried to return it unopened at Dollar General, they refused. I would like a full refund of $51.95 as I did not intend to purchase this card. It seems like a rip-off to have a monthly charge of $7.95 even if the card is unused. Additionally, I am displeased that there are charges involved just to load money onto the card. My name is John E., and you can reach me at [redacted]. Please leave a call back number or send a text as I don't answer unknown numbers. I also wonder if the Consumer Protection Agency is aware of these practices. Kindly expedite my refund request and provide instructions on returning the unopened card.

I am writing to express my frustration regarding a refund for a lost or stolen Walmart Visa gift card. I have been in contact with 1-[redacted] since December 17th. They have provided me with three separate case numbers: [redacted]9, [redacted]6, and [redacted]4. Despite submitting the requested documents, including the purchase receipt and card copy, they now require a copy of my driver's license and a utility bill. I have resubmitted the documents multiple times but they claim not to have received them. This delay in resolving the issue is unacceptable. The requested documents were not necessary for the original card purchase, and I feel frustrated by the additional requirements. Please help me resolve this matter promptly as I am the only one facing a loss of $[redacted] plus a fee of $5.88 due to the blocked card.