Im presently a greendot visa, prepaid user. I recently purchased a vehicle and needed t...

GetHuman-madtall's customer service issue with Green Dot from December 2018

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The issue in GetHuman-madtall's own words
Buy groceries with remainder($***) of funds available ... Im presently a greendot visa, prepaid user. I recently purchased a vehicle and needed to know why i owed $**. Nevertheless I could not not accurately answer a simple question...telephone *. My number had changed nearly *-* months ago, and during that time i never used greendot. Admittedly i was frazzled since i needed to put $***. on the card to get car insurance via phone. I did find a *-** to deposit finds, and luckily made an initial insurance payment to drive the vehicle off the lot. However, a couple of hours later, the card was blocked. Through Greendots instructions i have downloaded(IDV@Greendotcorp.com)my current driver's license. *x my uploads have been successful, only to receive an email to resubmit documents. This ploy seems to be a scam. In some respects i should count my blessings of having $***. balance on hold* considering i made a deposit close to $***. I just feel cheated and misled to believe this matter could be resolved. I simply want my card unblocked so that i may take care of basic financial obligations through my greendot visa, prepaid card.*Respectfully,*Earl Williams****-***-*****M*****@***.com
I have uploaded my driver's license several times. Was given a green checkmark...upload successful* only to receive an email to resubmit ID.
Allowing me to use my available funds.
Maybe * years...their action was totally unexpected.
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Green Dot

Greendot prepaid visa card
Customer service issue
Reported by GetHuman-madtall
Dec 24th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 32522 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman-madtall started working on this issue
Dec 24th, 2018 11:36pm
GetHuman-madtall indicated the issue is not fixed yet.
Dec 24th, 2018 11:37pm

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