I have called numerous times and now it wont let me speak to anyone. I am trying to set...

GetHuman1789422's customer service issue with Green Dot from December 2018

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The issue in GetHuman1789422's own words
I have called numerous times and now it wont let me speak to anyone. I am trying to set up a pin for my card. When I put in my information online it says "your information did not match an account on file. Please try again" I know my information is correct and have rechecked multiple times. I have to be able to get money off my card for bills, so i need to be able to set up my pin. When i called they wouldnt listen to what i was trying to explain to them and just kept telling me to set it up online. I can not do that. Im not sure what the issue is but i need it resolved as soon as possible. I get paid on this card friday and need my pin before then. Please figure out what is going on.
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Green Dot

Customer service issue
Reported by GetHuman1789422
Dec 19th, 2018 - 2 mons ago
I have an issue with Green Dot too
Seen by 4 customers so far
Similar issue to 31572 others
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman1789422 started working on this issue
Dec 19th, 2018 1:31am
GetHuman1789422 indicated the issue is not fixed yet.
Dec 19th, 2018 1:34am