Please remove the block so that my husband can have his money

GetHuman1788748's customer service issue with Green Dot from December 2018

Help with my Green Dot issue
The issue in GetHuman1788748's own words
We are trying to get them to remove the block from the card. ... To whom it may concern:*My husband and I were informed of a garnishment, told to contact the attorney that green dot had on file in order for the funds to be returned. We contacted the attorney, the attorney has returned the funds but green dot will not lift the block on the card so we still have no access to the money. We have children and we have bills. We need OUR money. I was told that corporate was going to give me a call over * weeks ago and have not received a call yet. I am very disappointed and would like for someone to give me a call back as soon as possible. *Please and thank you, *Diamond Snowden-Jackson*Derrell Jackson
We have * children and bills. We really need that money right now.
I want Green Dot to remove the block from the card.
We have been customers with Green Dot for years. We actually currently have more than one account with Green Dot.
We have been calling and was also told that corporate was going to call over two weeks ago. I have done everything they asked me to do and we still can not get our money.
I have an issue with Green Dot too
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Green Dot

Walmart prepaid Visa debit card (direct deposit*checking )
Customer service issue
Reported by GetHuman1788748
Dec 18th, 2018 - 2 mons ago
I have an issue with Green Dot too
Fixed
Seen by 3 customers so far
Similar issue to 31550 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1788748 started working on this issue
Dec 18th, 2018 11:30pm
GetHuman1788748 indicated the issue is not fixed yet.
Dec 18th, 2018 11:30pm