I loaded money($***) through Walmart on my tidewater reloadable card. The money was ne...

GetHuman-felderjo's customer service issue with Green Dot from December 2018

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The issue in GetHuman-felderjo's own words
I loaded money($***) through Walmart on my tidewater reloadable card. The money was never received to my card because it was an expired card. The transaction went through on Walmart's end. My credit card said I would have to get a refund from green dot because they have my funds. The reference number is ******* and the failed code (rejection) is **********. My name is Stacey Jones and my telephone number is ***-*** ****. My email is *****@***.com. I would like this matter to be resolved as soon as possible please. Thank you, Stacey Jones
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Green Dot

Customer service issue
Reported by GetHuman-felderjo
Dec 9th, 2018 - 6 mons ago
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Seen by 4 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-felderjo started working on this issue
Dec 9th, 2018 3:31pm