My Apple Pay was compromised, Apple did their investigation and confirmed it was hacked , they asked me to contact green dot to get this problem removed off my Apple Pay account

GetHuman-us_m's customer service issue with Green Dot from December 2018

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The issue in GetHuman-us_m's own words
I’m trying to use Apple Pay for the first time , but my Apple Pay is locked & in the negatives , I have never used it so how could I have any balance ... I don’t have a green dot account, yet one was used as a fraud on my Apple Pay account which I don’t have an Apple Pay account even set up , after Apple cleared my phone of their investigation they determined my account was hacked & told me to contact green dot to get this hold off my Apple Pay account
I have never had a green dot or Apple Pay account I can’t even set up one , because of this fraudulent activity
I want green dot to unlock my Apple Pay , which I never used soon as I try to use it it’s locked
I’ve been with Apple nine plus years no problems , I’m not a customer at green dot so I’m very confused by Eveything I just want my Apple Pay resolved so I can send my kids money while I’m on tour.
I’ve tried calling green dot , but it ask me and an account number or social which I don’t have because I never set up anything , I need to either speak with a rep or they can simply remove the lock off of my Apple Pay
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Green Dot

Apple Pay
Customer service issue
Reported by GetHuman-us_m
Dec 8th, 2018 - 5 mons ago
I have an issue with Green Dot too
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Seen by 11 customers so far
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Items needed
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DOB
Last 4 of SSN
Timeline
GetHuman-us_m started working on this issue
Dec 8th, 2018 8:57pm
GetHuman-us_m indicated the issue is not fixed yet.
Dec 8th, 2018 9:05pm
GetHuman-us_m shared this issue with followers on Twitter
Dec 8th, 2018 9:34pm
GetHuman-us_m shared this issue with others over email
Dec 8th, 2018 9:34pm
GetHuman-us_m shared this issue with followers on Twitter
Dec 8th, 2018 9:35pm