I purchased a MoneyPak card from the local Rite Aid and the card is supposed to have...

GetHuman1716303's customer service issue with Green Dot from December 2018

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The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman1716303's own words
I purchased a MoneyPak card from the local Rite Aid and the card is supposed to have ** numbers and it only had ** numbers the last four were not there. My purchase was for $***. I contacted green. Over * times and submitted the documents via email multiple times. I have already been given over * claim numbers and I keep getting asked to resend the documents. I've asked to speak with supervisors multiple times and I am hung up on with no resolve. I need my refund or replacement MoneyPak ASAP. Thank you
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Green Dot

Customer service issue
Reported by GetHuman1716303
Dec 8th, 2018 - 6 mons ago
I have an issue with Green Dot too
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman1716303 started working on this issue
Dec 8th, 2018 12:23pm
GetHuman1716303 indicated the issue is not fixed yet.
Dec 8th, 2018 12:24pm