I did not receive my permanent debit card so I stopped using the temporary card but am...

GetHuman-blakeiso's customer service issue with Green Dot from December 2018

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The issue in GetHuman-blakeiso's own words
I did not receive my permanent debit card so I stopped using the temporary card but am still being assessed monthly charges which have made my balance go into negative $** or so can this be fixed?? I signed up for an account about * months ago and no permanent debit card yet, I still have the temp one that I purchased for $* from *-** Waialae Blvd. this is really not fair, and to no fault of my own. I want to be nice by simply asking for a refund of (at least) my initial $* that I paid for the temp card and all monthly charges that have been assessed to my account to date. I went over the address that I had originally put down and it is correct but still no card that's why I haven't used it in months. I can't even take money out of an ATM. I have since, as of November **, **** moved to a different apartment which the address is *** Ena Road Apt **** Honolulu, Hi ***** I would greatly appreciate any refund or reimbursements science this has been such an inconvenience and although small, a waste of my hard earned money.
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Green Dot

Customer service issue
Reported by GetHuman-blakeiso
Dec 7th, 2018 - 6 mons ago
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GetHuman-blakeiso started working on this issue
Dec 7th, 2018 10:54am