My green dot card has been unblocked and activated, but to make matters worse, I now ha...

GetHuman1683736's customer service issue with Green Dot from December 2018

Help with my Green Dot issue
The issue in GetHuman1683736's own words
My green dot card has been unblocked and activated, but to make matters worse, I now have to come up with a new pin in order to get to my funds, when use the back of the card and fill in my information, it keeps telling me does not recognize my information but go back and look for the right information, it's like go back where?*This has been a very frustrating situation to say the least, no one will guide me in order to reset a pin in order to get to my funds, green dot has a bad reputation on these issues*I want my money back asap or i will sue green dot in court
GetHuman1683736 did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman1683736
Dec 3rd, 2018 - 2 mons ago
I have an issue with Green Dot too
Fixed
Seen by 2 customers so far
Similar issue to 28523 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1683736 started working on this issue
Dec 3rd, 2018 11:08pm
GetHuman1683736 indicated the issue is not fixed yet.
Dec 3rd, 2018 11:10pm