Hello, my name is Crystal Russell on Friday Nov **th **** I purchased a green dot money...

GetHuman1683710's customer service issue with Green Dot from December 2018

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The issue in GetHuman1683710's own words
Hello, my name is Crystal Russell on Friday Nov **th **** I purchased a green dot moneypak and added **.** to the card, on Sunday Dec *nd **** I attempted to add the funds from the moneypak to my valid Visa debit card but it did not allow me to stating it does not take the card. I tried and tried to reach a live person through the telephone prompts but was also unsuccessful at that being that the automated service kept disconnecting me. I even registered with Greendot registry and gave my personal information but still couldn't speak to anyone to resolve my issue. I just want to be able to recover my money. I have my receipt of purchase and the actual moneypak card please can someone call me or email me so I can resolve this. Thank you-* Crystal Russell*Phone * ***) ***-*****Email R*****@***.com
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Green Dot

Customer service issue
Reported by GetHuman1683710
Dec 3rd, 2018 - 2 mons ago
I have an issue with Green Dot too
Fixed
Seen by 4 customers so far
Similar issue to 28522 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1683710 started working on this issue
Dec 3rd, 2018 11:04pm
GetHuman1683710 indicated the issue is not fixed yet.
Dec 3rd, 2018 11:08pm