Hello, my name is Crystal Russell on Friday Nov **th **** I purchased a green dot money...

GetHuman1683710's customer service issue with Green Dot from December 2018

Help with my Green Dot issue
Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman1683710's own words
Hello, my name is Crystal Russell on Friday Nov **th **** I purchased a green dot moneypak and added **.** to the card, on Sunday Dec *nd **** I attempted to add the funds from the moneypak to my valid Visa debit card but it did not allow me to stating it does not take the card. I tried and tried to reach a live person through the telephone prompts but was also unsuccessful at that being that the automated service kept disconnecting me. I even registered with Greendot registry and gave my personal information but still couldn't speak to anyone to resolve my issue. I just want to be able to recover my money. I have my receipt of purchase and the actual moneypak card please can someone call me or email me so I can resolve this. Thank you-* Crystal Russell*Phone * ***) ***-*****Email R*****@***.com
GetHuman1683710 did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman1683710 fixed the problem
We are waiting for GetHuman1683710 to fix the problem and share the solution with the rest of us customers.
Please help with my Green Dot issue
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Green Dot email you?
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman1683710
Dec 3rd, 2018 - 2 mons ago
I have an issue with Green Dot too
Seen by 4 customers so far
Similar issue to 28522 others
0 customers following this
Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman1683710 started working on this issue
Dec 3rd, 2018 11:04pm
GetHuman1683710 indicated the issue is not fixed yet.
Dec 3rd, 2018 11:08pm