Before contacting them, items GetHuman1682500 may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
Tip from another customer
The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman1682500's own words
Hello, I purchased a GreenDot card probably about * years ago to help a customer for work process a payment. I then found this card and decided to load money on it today because I wanted to make a purchase online and not use my bank account information. The card is now blocked and the information that you guys are requesting I don't know. I could give you guys the ZIP code I could tell you that it probably wasn't any more than $** for the payment you can see that this card has not been used since that one time load and payment directly after. I'd loaded $** on to the card have a receipt for it and would just like to be able to use the money I have no problem giving you guys all the information I can that you need about this card and what happened and what time I loaded the money and to see if we can just transfer the card to my name or somehow just go to that *-Eleven that I loaded it at and get a refund?*Thanks for your help!
GetHuman1682500 did not yet indicate what Green Dot should do to make this right.
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