GreenDot stole my money and left me with a large negative balance

GetHuman-sequoiab's customer service issue with Green Dot from December 2018

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The issue in GetHuman-sequoiab's own words
I have saved numerous screenshots of my transactions and how it’s fluctuated from posted to pending over the past * days. With the information I have and what * representatives have said regarding my account, I know it’s a bank error! They have taken all of my money and left me negavtive over $*** and using transactions that are pending as a reason. I have those same “pending” transactions as posted in all of my pictures! This has become the biggest nightmare and at this point I don’t trust your company with managing my account! No one has reached out as promised. It is very clear you guys aren’t going to do anything. My balance should be ***.**. This may be small to you or someone else but this was my student loan payment that I can’t pay now. I will contact legal authorities if this isn’t taken care of in a urgent manner.
I’ve had a student loan bill that was going to take a payment out but my account is negative and now I owe them a double payment next*Month
I want the money that’s owed to me to be replenished back!
* years!
I was told after talking to * reps they balanced my account and it’ll be taken care of in ** hours! That was Monday
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Customer service issue
Reported by GetHuman-sequoiab
Dec 1st, 2018 - 6 mons ago
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Last 4 of SSN
Timeline
GetHuman-sequoiab started working on this issue
Dec 1st, 2018 10:46am
GetHuman-sequoiab indicated the issue is not fixed yet.
Dec 1st, 2018 10:46am