I bought $*** MoneyPak tried loading it to my girlfriend's card it did not load so when...

GetHuman-morehors's customer service issue with Green Dot from December 2018

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The issue in GetHuman-morehors's own words
I bought $*** MoneyPak tried loading it to my girlfriend's card it did not load so when I try loading it to my GreenDot that I just purchased it said that it was already attached to another account. I received an email from GreenDot MoneyPak today saying that they figured out the technical difficulties and that I can load my MoneyPak to my embossed GreenDot card I just received in the mail, however I don't know where the moneypak when is there anyway somebody from technical support can just load my MoneyPak to my account being affected they have the information on file
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Green Dot

Customer service issue
Reported by GetHuman-morehors
Dec 1st, 2018 - 6 mons ago
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Timeline
GetHuman-morehors started working on this issue
Dec 1st, 2018 5:11am