My account was hacked and I called you to tell you. You blocked my account. I asked yo...

GetHuman-kfcred's customer service issue with Green Dot from November 2018

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The issue in GetHuman-kfcred's own words
My account was hacked and I called you to tell you. You blocked my account. I asked you to send my card to my place of business because you won't send it to my Post office box. Well it was supposedly sent back to you so You asked me to verify my identity. I was to send it to *****@***.com but it doesn't work. My ticket * is ******** per Diane. You have had my money for months now and I can't talk to a real person. I have called every number but the minute I put my old card number in it tells me I need to upload my id. Yeah how, is what I would like to know. My account is **** **** **** ****. The last * of my ss*is ****. I really would like to talk to a live person.*The last email to me to upload on a link provided. Well again that didn't work. *Karen F Czyzewski
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Green Dot

Customer service issue
Reported by GetHuman-kfcred
Nov 30th, 2018 - 6 mons ago
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Nov 30th, 2018 10:10pm
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Nov 30th, 2018 10:10pm