My disability check goes on my card and I am having trouble registering my replacement...

GetHuman-rose_sim's customer service issue with Green Dot from November 2018

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Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman-rose_sim's own words
My disability check goes on my card and I am having trouble registering my replacement card. Can't pay rent or buy from I've been trying for over * weeks I really need this matter handled right away i have seny license several times and still says it unable to read this matter must be handled today and even though I have been with you for years I will be forced to cancel and go with another company. I have spoken with several representatives to no avail PLEASE PLEASE get this issue handled TODAY you can reach me at *** *** ****. My address has changed and I am now in Live oak FL. My card is **************** my birthday is May ** the **** my name is Rose Simmons. PLEASE help me. Thank you very much
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Green Dot

Customer service issue
Reported by GetHuman-rose_sim
Nov 29th, 2018 - 9 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-rose_sim started working on this issue
Nov 29th, 2018 5:52pm
GetHuman-rose_sim indicated the issue is not fixed yet.
Nov 29th, 2018 5:53pm